Gift Cards

Silk Laundry in-store and online gift cards are sold subject to the following terms and conditions:

1. Gift cards are valid for five years from date of purchase.

2. Gift cards can be redeemed against all products on the Silk Laundry online store and in our retail stores.

3. Gift cards are non-transferable, can not be returned, refunded or redeemed for cash.

4. If the order total is less than the value of the gift card, the remaining balance will be available to use on subsequent orders using the same gift card code at checkout.

5. If your order total exceeds the value of the gift card the remaining balance must be paid by credit card.

6. If you return any item/s you have purchased using a gift card, the value will be returned as a store credit.

7. Virtual gift cards will be emailed once the full order has been processed and payment has been taken.

8. Silk Laundry is not liable for delivery of a virtual gift card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser to ensure recipient details are correct upon checkout.

9. Silk Laundry is not responsible if a gift card is lost, stolen, destroyed or used without permission.

10. Silk Laundry reserved the right to cancel a gift card if we deem such action necessary.

11. Promotion codes cannot be applied to the purchase of gift cards.

12. Sales taxes, customs and duties and shipping is applicable on any products purchased with a Silk Laundry gift card.

Should you require further assistance with our gift cards please don’t hesitate to contact our customer care team at customercare@silklaundry.com.au.