Bridal FAQs

Order Process

The first step to finding your unique bridal look is to book an appointment in one of our stores. Guided by our Store Managers, you will have the opportunity to try a selection of styles from the collection. 

Once you have decided on your bridal piece(s), you can place your order during your appointment or at a later date via our Customer Care team. Full payment is required at the time of placing your order.

All of our bridal pieces are made to order specifically for you, please allow 12 weeks from order to delivery. Please be mindful that each piece is made to order specifically for you, because of this we are unable to accept any refunds.

Bridal Appointments

Private appointments are available for brides and their guests to view and try on a selection of styles from the Silk Laundry Bridal Collection. Bookings are essential for all bridal appointments, unfortunately we are unable to accommodate walk-in requests.

Appointments are currently available in our Brisbane, Gold Coast and Sydney stores.

Appointment duration is based off the amount of guests you would like to attend, please select the correct duration when booking. Please allow a minimum of 12 hours to cancel or reschedule, you can contact the store in which you booked the appointment directly or contact customercare@silklaundry.com.au. 

Returns

All of our bridal pieces are made to order specifically for you, because of this we are unable to accept any refunds. 

All MTO bridal pieces are reviewed to ensure they are of the highest quality. If you are concerned about a fault please email customercare@silklaundry.com.au immediately so that we can assist as best possible.

Customisation/ Alterations

All of our bridal pieces are available in samples to try in sizes S/ M/ L and available to order in sizes to XXS to XL. We are unable to make any alterations however our Store Managers can refer you to a local, bespoke tailor.

Shipping/ Pickup

Once your bridal piece(s) have arrived our team will be in touch with you to organise either in-store pickup or delivery to your chosen address. Your piece(s) will be delivered in a custom Silk Laundry garment bag.

Fabric and Care

Our bridal pieces are created using 100% sandwashed silk in 40 momme. 

Silk is an incredibly beautiful yet delicate fabric, we recommend dry-clean only for all bridal pieces.